When the short-term rental housecleaning staff encounter a maintenance issue that is more extensive than what they are equipped to handle immediately in the field, they contact me.  My mission is to *immediately* determine the resolution and *immediately* put the resolution plan into action whenever such a maintenance issue is found.  I am also responsible for quality control and ultimately am who is ensuring that deferred maintenance does not creep into any of the properties we manage.  I ensure that our high-quality standards are being met.